Help Centre
Using alt.
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alt. Pods feature the following flavours:
Gold Tobacco
Menthol Ice
Chill Mint
Mint
alt. Pods are available in nicotine strengths of 40mg/mL, 20mg/mL and 0mg/mL.
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alt. Pods last approximately the same amount of puffs as up to 2 packs of cigarettes. Based on user behaviour, individual results may vary.
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Insert your pod and breathe in from the mouthpiece. While inhaling, three white lights on the front of the device will illuminate sequentially from bottom to top.
Breathe the vapour slow and controlled into your mouth first, then breathe down into your lungs in a second motion.
Keep the alt. Device angled downward when in use.
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The alt. Device will display the battery level when a pod is inserted.
To check the battery level on your alt. Device simply pull the pod out and then reinsert it.
When the battery level is 0% to 10%, a red light will illuminate on the front of the device, indicating that it is time to charge your device.
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The alt. Device will generally last a full day of use, however individual results may vary based on user behaviour.
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The alt. Device is partially charged out of the pack, but we recommend charging the device fully before use.
Connect the device to a 1-2A adaptor using the USB-C charging cable provided.
The device will vibrate once and light up to display different battery levels:
When the battery level is 0% to 10%: A single red light will slowly pulse.
When the battery level is 10% to 40%: A single white light will slowly pulse.
When the battery level is 40% to 80%: The first white light will remain steadily on, while a second white light will slowly pulse.
When the battery level is 80% to 100%: The first and second white lights will remain steadily on, while the third white light will slowly pulse.
The lights will turn off when the battery is fully charged to 100%.
The alt. Device is fully charged after approximately 40 minutes.
Note: USB Type-C Charging Port rated at 5V/2A
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Remove the alt. Pod from the blister pack and remove the silicone plug from the top and bottom of the alt. Pod.
Insert the alt. Pod into the alt. Device.
A magnetic connection will secure the pod, and the device will vibrate once. The lights on the front of the device illuminate and indicate the battery level.
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Yes, you can travel out of Australia with your alt.; however, always check with the airline you are flying with for rules about storing your device and the acceptable amount of product you can bring onboard.
Understanding and educating yourself on your destination's local vape laws and regulations is also essential, as some locations may not allow vaping products.
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While you can continue vaping while charging, we recommend waiting until the device is done charging to resume regular vaping.
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Do not store upside down.
Do not leave the alt. Device in direct sunlight.
Store at room temperature.
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The alt. Device has a lifecycle of around 300 full charge/discharge cycles. When you notice that the device can no longer hold charge, it’s time to purchase a replacement device.
Lithium-ion batteries lose capacity over time, just like mobile phones. If you have had your alt. for some time, it is reasonable to expect a decrease in battery duration.
Troubleshooting
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Check inside where the alt. Pod fits into the device to ensure nothing is stopping the contacts from connecting with the pod.
If nothing inside the device is stopping the connection, try cleaning the bronze contacts on the pod and the device with isopropyl alcohol and a cotton bud.
Your alt. Pod may not have any e-liquid left and needs to be replaced with a new pod. Insert a new pod into the device.
Low-voltage protection prevents the device from firing if the battery voltage is too low or there is insufficient charge. Try charging your device.
Try unplugging the device if it is charging. While the device can be used while charging, the charging current and lights will be interrupted when you inhale.
Your alt. Device battery may have reached the end of its lifecycle and it’s time to purchase a replacement.
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Ensure the device’s charge port is free from any debris.
When charging your alt., it is essential to use a 2A adaptor. High-amp chargers can damage the device's charging components, causing it to stop working.
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If your alt. is not producing vapour, it is important to identify whether the issue is with the alt. Pod or the alt. Device.
Firstly, check to see if the lights on your device are still lighting up when you inhale.
Lights are working
Please try another alt. Pod. If the device now works properly, the alt. Pod was faulty.
Lights are not working
If the lights do not illuminate when inhaling, ensure you have charged the device.
Please check inside where the alt. Pod fits into the device to ensure nothing is stopping the contacts from connecting with the pod.
If nothing inside the device is stopping the connection, try cleaning the bronze contacts on the pod and the device with isopropyl alcohol and a cotton bud.
The alt. Device features the following safety protections that may affect usage:
Vaping Overtime Protection
If you vape continuously for more than 5 seconds at a time, the device will automatically halt operation. This proactive measure protects the device from potential overheating.
Open Circuit Protection
Open circuit protection senses the voltage at which the device operates to ensure that an open circuit never occurs. An open circuit results from a current failing to flow in an electric circuit.
Over Current Protection
This prevents damage by shutting off the device's power if it detects too much current passing through the device or coil.
Low Voltage Protection
Low-voltage protection prevents the device from firing if the battery voltage is too low or if there is not enough charge. This feature prevents damage to the battery and ensures that the device operates safely.